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Warranties & Returns

Wheely Wheels prides itself on customer service and satisfaction. Our aim is to exceed your highest expectations in terms of both product quality and customer service.

Your Satisfaction is Guaranteed

We're confident that you'll be overwhelmed by the world-class quality of our E-bikes, E-scooters, and all of your biking needs. In fact, we back all of our products.

Wheely Wheels is an authorized dealer for all the brands we sell. It is an honor to represent these manufacturers and stand behind their warranties and return policies.  

Our return policy varies between 7 to 30 days depending on the brand of the item you purchased. Each manufacturer has their own policies and we abide by the manufacturer’s as we are an authorized dealer for the brands. 

Unused, uninstalled, and resalable merchandise in new condition and in the original packaging may be returned for a refund up to 30 days of the delivery date depending on the brand of the item. (In addition to the manufacturer's restocking fee, Wheely Wheels has a 3% fee for all returns.)

Every product we sell is backed by the manufacturer's warranty.

If you have any problems with your product, please email us at info@wheelywheels.com or call us at (862) 305-0264 and we will help you file a warranty claim with the manufacturer.  It is a very easy process and all of our manufacturers are among the best in the industry.

Below are links to the warranty and return policies of each manufacturer.  If you have any questions, feel free to contact us anytime.

AFIKIM

RMA Process: As a manufacturer, returns are not accepted. A Return Merchandise Authorization (RMA) may be considered under special circumstances. Please fill in the RMA application form. You MUST obtain an RMA number before returning your product to Afikim. Confirmation of the RMA by Afikim Electric Vehicles be will be made by mail or fax.

Restock Fee: As a manufacturer we do not take returns unless the scooter is: in the original unopened packaging, totally new and never used. Restock Fee is 25%.

Defective item process: Afikim Electric Vehicles strives continuously to supply its products in a perfect condition. Each scooter is tested and approved before shipment. However, if a failure occurs, please contact us explaining the problem and attaching a photo(s) (if possible). Afikim will send repair parts or replace the scooter at its own discretion. Parts/scooter are usually sent within 5-7 business days, when in stock, and 10-14 working days when out of stock. If a part or a replacement scooter in not in stock, an order cancellation may be offered by Afikim.


TWO-YEAR LIMITED WARRANTY For Two (2) years from the date of invoice issued by Afikim Electric Vehicles to Dealer, Afikim Electric Vehicle will repair or replace at our option with any new or reconditioned components, free of charge, any of the following parts found upon examination by an authorized representative of Afikim Electric Vehicle to be defective in material and/or workmanship:

Structural Frame Components, Including:

  • Main Frame
  • Fork
  • Seat Post
  • Tiller Frame
  • Transaxle
  • Motor/Brake (electronic function ONLY)
  • Brake

NOTE: If there is an increase in the operational noise level in the transaxle, the warranty does not apply. An increase in operational noise level usually occurs due to abusive and excessive strain on the scooter. For one (1) years from invoice, Afikim Electric Vehicle will repair or replace at our option with any new or reconditioned components, free of charge, any of the following parts found upon examination by an authorized representative of Afikim Electric Vehicle to be defective in material and/or workmanship.

 Bearings

  • Bushings
  • Rubber Components (except tires)
  • Plastic components (except body)
  • Electronic Controllers
  • Chargers
  • Harnesses
  • Any other electrical subassembly

The battery is covered by a separate warranty, provided by the battery manufacturer. The batteries are not warranted by Afikim Electric Vehicle.

WARRANTY EXCLUSIONS This warranty does not extend to those items which may require replacement due to normal wear and tear.

  • ABS Plastic shroud
  • Upholstery
  • Armrest pads
  • Motor brushes
  • Brake Pads
  • Tires and tubes
  • Fuses/Bulbs
  • Circumstances beyond the control of Afikim Electric Vehicle
  • Labor, service calls, shipping, and other charges incurred for repair of the product, unless specifically authorized, IN ADVANCE, by Afikim Electric Vehicle
  • Repairs and/or modifications made to any part without specific consent from Afikim Electric Vehicle

Exclusions also include components with damage caused by:

  • Contamination
  • Abuse, misuse, accident, or negligence
  • Battery fluid spillage or leakage
  • Commercial use, or use other than normal
  • Improper operation, maintenance, or storage

 

NOTE: Gradual deterioration in performance because the battery has been left in a discharged state, left in cold conditions for an extended period of time, or worn out through heavy use is not covered.

SERVICE CHECKS AND WARRANTY SERVICE Warranty service must be performed by an authorized Afikim Electric Vehicle Provider. Do not return faulty parts to Afikim Electric Vehicle without prior written authorization. All transportation costs and shipping damage incurred while submitting parts for repair or replacement are the responsibility of the purchaser. There is no other express warranty.

IMPLIED WARRANTIES Implied warranties, including those of merchantability and fitness for a particular purpose, are limited for one (1) years from the invoice date and to the extent permitted by law. Any and all implied warranties are excluded. This is the exclusive remedy. Liabilities for consequential damages under any and all warranties are excluded.


BIKONIT

Bikonit eBikes Return Policy:All Bikonit all terrain ebikes can be returned and refunded within 15 days if you are not satisfied with the bike that you received. Bikonit will accept the return under the following conditions:

1. 5% processing fee will be charged if the order is canceled before shipping;


2. Bikonit Retrun and Refund Policy are only applicable when the merchandise was bought within 15 days of the purchasing date.


3. Customer is responsible for returning merchandise at his or her own expense. If there are fewer than 10 miles on the bike ,a 15% restocking fee and processing fee will be charged at the same time.A 1% fee is added for every mile over 10 miles on the odometer.


4. Merchandise is not eligible for a refund if it has been ridden, worn, used, abused, damaged in any way. Merchandise must arrive complete (including warranty cards, manuals, accessories, promotional items, etc.) and in the original packaging. Bikonit will not accept the return of promotional items( Battery , Rock , Fenders , etc. something customer buy in promotional) associated with that sale.


5. A RMA (Return Merchandise Authorization) request should be submitted to Bikonit by the customer , and get an RMA number , if a customer sends a return without the RMA number , a return will not be issued . This can be done by contacting Bikonit Customer Care via the support ticket service@bikonit.com.


6. A customer should paste a sticker outside the box with the following information on:BIKONIT RETURN MERCHANDISECustomer name:Order number:Purchase Channel:All items should be returned to the following address or at discuss with Bikonit service care:4422 E Airport Dr, Str A. Ontario, CA 917617. Defective or shipping damaged merchandise will be refund 100%.Defective merchandise: Customer should send videos or photos of the defective item to Bikonit service care center for confirmation;Shipping damaged item: A photo of the packaging material used inside box (e.g. bubble wrap, Styrofoam peanuts, cardboard dividers, etc.)A close-up photo of the shipping label with tracking number (please zoom in enough to read the tracking number which usually begins with 1Z)• Two photos displaying all 6 sides of the package (1 photo should display the top and 2 sides, the 2nd photo should display the bottom and the opposite sides).


7. Bikonit Test Ride & Guarantee program

A customer pays an additional non-refundable fee($500 for HD750 , $800 for MD1000) to test-ride the vehicle for up to 15 days and for fewer than 10 miles . Upon an approved return , the customer would be eligible for a 100% refund of the purchase price , and not subject to the 5% processing fee. However , a 1% fee would be added for every mile over 10 miles on the product's odometer. Bikonit would arrange for , and cover the return shipping fees. The original shipping costs paid by the customer would not be refunded ( Notes : If customer needs return should follow the point 6th!)


Refund Policy:Once the return terms confirmed by Bikonit and customers, a refund process will start at once. It will take 7 business days to process and send out the refund to customers. An confirmation will be sent to customers once refund on the way. Refund method at negotiate between Bikonit and the Customer.


Last updated July 31st, 2020


We sourced All Bikonit ebikes from reliable suppliers such as Bafang, RST, LG Chem, Sram, Sturmey Archer, Tektro, Kenda, Maxxis, SR etc. Every single Bikonit ebike was built under strict production processing and QC system. If you come across with any questions, our warranty policy is as follows:

1)Frame warranty lifetime.

2)All other components on the bike and extra-bought accessories warranty 1 year.

3)Battery warranty: All batteries come with a 2 years warranty(Battery circle lifetime is 600~800 depends on the environment). PLEASE DO CHARGE YOUR BATTERY EVERY MONTH AND IF NOT, WARRANTY TERMS DO NOT COVER.

4)Warranty is valid only in Continental United States only.


THIS WARRANTY DOES NOT COVER:

1) A customer to tear open outfit by himself or herself

2)Normal wear and tear

3)Improper assembly

4) Improper follow-up maintenance

5)Installation of components, parts, or accessories not originally intended for or compatible with the bicycle as sold

6) Damage or failure due to accident, misuse, abuse, or neglect(such as the battery)


CAUTION:


Please take pictures or videos to sales@bikonit.com if your bikonit ebike error occurred. Our technicist will off advise about maintian to you. DO NOT TO TEAR OPEN OUTFIT BY YOURSELVES , IT'S DANGEROUS AND WE WILL NOT KEEP WARRANTY FOR YOU!


Last updated July 31st, 2020


DAHON

Please contact us directly for Dahon Return policy.


Scheduled Maintenance

Proper care of your DAHON bicycle requires regular maintenance, inspection, and adjustment. New bicycles must be assembled and adjusted by an authorized DAHON reseller.


Upon every ride DAHON bicycles should be inspected for properly tensioned folding latches, free play, as well as changes in ride quality. Any change should be checked and adjusted before riding. If you are unsure about a function or use of your DAHON bicycle, return to your authorized DAHON reseller for instruction. This includes folding, unfolding, adjustment, shifting, and braking.

3 months after purchase

Your DAHON bicycle must be returned to your original authorized DAHON reseller for inspection and adjustment.


Yearly maintenance

Annual maintenance at the bicycle owner’s expense is required. A claim may not be considered without proper maintenance records.


DAHON Limited Warranty (excluding China)

We warrant our bicycle frames, handle posts and rigid forks to be free of defects in materials and workmanship for a period of 5 years. In addition we warrant all non-wear components for a period of 2 years. Certain individual component warranties and local law may supersede this warranty policy.


This warranty is limited to the repair or replacement of a defective frame, handlepost, fork or component, and is the sole remedy of the warranty. This warranty applies to the original retail purchaser of the bicycle and is non-transferable. This warranty only covers DAHON bicycles sold through authorized DAHON resellers, and maintained per the Scheduled Maintenance explained above. Any replacement item is covered by the original warranty term, being from the purchase date of the complete bicycle.


Your warranty does not cover normal wear and tear, abuse, stunt riding, commercial use, improper assembly or maintenance, installation of parts or accessories not originally intended or compatible, installation of power systems such as engines or electric motors, damage due to accident, weather or neglect, or modification of the bicycle.


A defect in material or workmanship is defined as; “A flaw, failure or cosmetic blemish caused by the manufacturing process or material that was not consistent with the original design”. This warranty implies no strength or fatigue value beyond regional government standards. This warranty does not mean “indestructible” as all materials can fail if pushed beyond design and manufacturing limits.


Wear items are defined as; tires, tubes, brake pads, brake and gear cables and housing, chains, gears, grips, and saddles. All of these items are subject to varying wear life depending on use, load, weather, road conditions etc. Premature wear or “defect” will be taken into account in any claim involving a wear item.


Exclusions

All damage resulting from Commercial use, accident, misuse, abuse, neglect, improper maintenance, or from anything other than normal and ordinary use of the bicycle.


All damage resulting from off-road or stunt riding, multiple passengers, or cargo hauling.


Any paint damage, rust, or modifications made to the bicycle.


DAHON bicycles sold in mainland China fall under a separate policy which is non-transferable outside of mainland China.

Making a Warranty Claim

It is advised that you should register your bicycle with DAHON in order to assist with future warranty claims.


You should bring your DAHON bicycle to your original reseller if possible. If this is not possible, please consult the Store Finder to find your nearest DAHON authorized reseller.


All DAHON claims must be made through an Authorized DAHON reseller. All shipping and transport costs are the responsibility of the bicycle owner. Labor costs beyond what your original reseller offers are the responsibility of the bicycle owner.


What Items are Required for After Service?

1) Photo of the bicycle as a whole

2) Photos of frame number (on bottom bracket or head tube)

3) Photos of broken parts from different angles, or videos.

4) Photos of the carton, outside and inside (to check if damage is due to shipment or bad packaging)

5) Warranty Card, purchase bill or receipt.


If DAHON agents do not accept your warranty claim because you are unable to provide the relevant information mentioned above, please send an email to contact@dahon.com


All claims are subject to assessment by DAHON. Warranty replacement will not be given for components not returned (if requested) to DAHON.


The consumer should be aware that bicycle specifications may be subject to change without notice.


NOTE: This warranty does not affect the statutory rights of the consumer. Where applicable, local laws take precedent over this warranty contract.


DIRWIN BIKE

BIKE RETURNS | UNITED STATES AND CANADA

Fees

Dirwin Bike Returns are FREE within 15 days from delivery only in the U.S

For returns from Canada, we charge $100 USD for the shipping and additional 25% restocking fee of the total price of the order.

Requirements for Return Procedure

  1. You are applicable to free return if the Product is not defective or damaged. To start the return procedure please contact Dirwin at support@dirwinbike.com within 15 days. After 15 have passed from receiving the delivery Dirwin does not accept Returns.
  2. To qualify for the Return the bike should have been driven less than 10 miles which must be proven by the LCD screen mileage counter.
  3. The Bike must be in good-as-new condition. No scratches, wear, dirt, odor, or other signs of use. All items received by the customer must be in the original Dirwin packaging.
  4. Written Approval Prior to the Return from Dirwin is required. Any unauthorized returns are not accepted. Returning a Bike without Dirwin’s prior consent means risking losing the bike. If you accidentally sent the Bike to us without consent you must bear the shipping fee to get it returned to you.
If these conditions are not met Dirwin bike will not accept returns but you will of course be able to enjoy our 24-month Hassle-free Warranty.

Note that the Free return only includes the Bike other products such as Accessories, Special orders, Gift items or Used items sold by Dirwin are not covered by the Free Return Policy.

Shipping procedure

For Accepted Returns, Dirwin will provide you the authorization and shipping labels. Please Ship the bike only after receiving these details from Dirwin. After Shipping a return please provide us with the Tracking-number of the delivery.

Upon Receiving your return Dirwin will organize a return or refund the purchase amount to you within 2 Business days. If you do not receive the return after 2 days from approval please check your bank and credit card accounts since it might take some time before the refund shows on your account. If after checking your account you don’t see the return please contact us at sales@dirwinbike.com and we will be glad to help solve the issue.


DIRWIN BIKE LIMITED WARRANTY AND POLICY ON REPLACEMENT PROCEDURES

Your purchase from Dirwinbike.com Includes the Dirwin Hassle-Free 12-month Warranty. But you are recommended to extend the warranty for another 12 months by accomplishing your purchase info.

All Dirwin Bikes are covered under the Manufacturer's 12-month All-Inclusive Warranty against all manufacturing defects. (All free Accessories are not covered by warranty service)

Warranty period

The 12-month Warranty starts when the initial owner of the bike has received it.

The Warranty is automatically registered when purchasing from the online shop. Therefore the Warranty is linked to the Initial Purchaser. The 12-month warranty starts from the moment the initial owner receives the product.

If you are selling or buying a Second-hand Dirwin Bike

The new owner can enjoy the existing warranty only if to following conditions are met:

  1. The 12-month Warranty period hasn't already expired
  2. You have the initial owner’s name and the initial order number.

Please make sure that you give / receive this information when dealing with second-hand Dirwin bikes

How to start the Warranty Repair or Replacement Procedure?

To be applicable for the Hassle-free Warranty and In case of Warranty issue please contact Dirwin Bike Customer Support at support@dirwinbike.com without delay. Please Include to following details to speed up the Warranty process:

  1. Proof of purchase
  2. Photos or videos of the damaged product are required with any warranty request.

Warranty claims will be processed by Dirwin Bike typically in a few working days.

Note that Dirwin Bike will not replace any part without first seeing photos or videos of the damaged product. The customer needs to provide us with the evidence by email.

In case of Shipping Damage

Dirwin Bike’s Hassle-Free Warranty covers all necessary replacements of parts in case the bike was damaged during delivery, or if it arrives defective or damaged without involvement from the customer.

In case of shipping damage please contact Dirwin bike at support@dirwinbike.com without delay as Dirwin Bike will not accept any Shipping Damage Claims after 7 days from receiving the bike.

Main Categories of Hassle-Free Warranty Coverage and Limitations related to them:

1. Bike Frames
The Warranty covers a replacement frame only. Replacement must be done by an authorized Dirwin Bike engineer. The Labor fees are not included in the warranty.

Dirwin Bike reserves the right to use used frames under this warranty. Styles of Frames or colors not in stock or otherwise not available may be replaced with a compatible style and/or color at the discretion of Dirwin bike.

Frame issues that are excluded from this warranty include but are not limited to:

  • Non-reversible modification (drilling/welding)
  • Chain guard mount to the frame if applicable
  • Paint fade, scratches, impact marks Impact damage
  • Corrosion

2. Batteries
Dirwin Bike batteries are covered by a 12-month prorated warranty.
During 12-months of service – Defective batteries will be repaired or replaced at no cost to the customer. The warranty period for a repaired or replaced battery remains the same based on the original purchase date.

After the first 12-months of service new batteries will receive a prorated credit based on months of service. Batteries purchased at pro-rated cost will have a new 12-month warranty from the pro-rated purchase date.

Batteries must be assessed and found defective only by Dirwin Bike.

3. Parts & Components
Original Dirwin bike parts & components are covered by a 12-month limited warranty. With the limitations described below.

Warranty Limitations

This Limited Warranty does not cover

  1. Ordinary wear and tear not caused by manufacturing or material defects. Wear and tear are assessed by Dirwin bike. Parts not typically covered include but are not limited to: Brake Pads, Rotors, Spokes, Tires, Tubes, Chains, Chain Rings, Cassettes, Cranks, Frame, Forks, Handlebar, Seat post, Saddle, Brakes, Lights, Pedals, Rims, Wheel hub, Freewheel, Cassette, Derailleur, Shifter, Motor, Throttle, Controller, Wiring harness, LCD, Kickstand, Reflectors, and other hardware.
  2. Parts compromised due to corrosion due to the elements (moisture, heat, etc)
  3. Damage or deterioration of appearance or aesthetics of the product
  4. Scratches, dents, and cosmetic damage not caused by Dirwin Bike.
  5. Labor charges for part replacement or changeover.
  6. In Cases deemed proper by Dirwin, the customer bears the freight of replacement parts and components.
  7. Defects or damage resulting from accident, abuse, misuse, abnormal use (including but not limited to stunt riding, racing, or other similar activities not consistent with the intended use of the product), improper storage, abnormal exposure to liquid, chemicals, moisture, abrasives, sand or dirt, neglect, or abnormal physical, electromechanical or other electrical stress.
  8. Defects or damage resulting from external causes, such as natural disasters, fires, floods, storms, lightning, earthquakes, or harsh weather conditions
  9. Defects damage or loss of property caused thefts, blown fuses, or any improper use of any electric outlets.
  10. Products that have the serial number or the bar code removed, defaced, damaged, altered, or made illegible.
  11. Defects or damage to the Products caused by the use of accessories, products, or ancillary/peripheral equipment not provided or approved by Dirwin Bike with the product in case.
  12. Defects or damage caused by improper assembly, testing, operation, maintenance, installation, service, repair, or adjustment in a way that does not comply with Assembly Instructions and Owners Manual.
  13. Products purchased or taken outside the United States.


Additional limitations concerning the Battery

this Limited Warranty does not cover defects or damage if:

  • Caused by the use of a battery charger not intended or appropriate for use with the Dirwin Battery.
  • Battery seals are broken or there is other evidence of tampering
  • the Battery has been used in equipment other than the Bike that it came with.

    ECOTRIC

    1. Ecotric Electric Bicycle Return Policy allows you to return or exchange your electric bicycle once within 30 days start from the date of receiving the bike. Please check the warranty terms for complete information for when a return is applicable. Please note that we do not accept the return of the spare parts or accessories(except battery).


    2. Please request a Return and Exchange Authorization. (contact ECOTRIC Support for a return label at service@ecotric.com ). Once the Return and Exchange Authorization is issued, we will email you a return label. You must print the return label and stick it on the box to ship back the electric bike.


    3. Ship-back charge:

    • a. If the unit purchase under a free-shipping promotion, there will not be a refund for shipping cost. However, the customer will have to bear the 20% restocking fee of the original price if the return is unrelated to quality, damages or wrong item but merely for a personal and discretional last-minute decision from the buyer.
    • b. If the return is accepted, Ecotric will issue a pre-paid shipping slip to you by email. You print the return label and stick it on the box, and take the package to the nearest UPS store.(If you need the pick-up service, please tell us, and we will arrange a return label with the pick up fee for you, but customer will need to pay for this pick-up fee.)

    4. The returned unit must be in like-new condition, include all original packaging, accessories, and documentation. Any missing components may be deducted from the refund . Any shipping damage during the ship-back may incur a deduction from the refund.


    5. Returned units are subject to a 20% of inspection and restocking fee from the original price.


    6. The refund will be issued in an average time frame of 2-3 weeks after we are receiving, inspecting, and processing the returned unit.


    7. If customer wants to cancel the order after the shipping label being created, customer will have to bear the shipping cost.


    For complete details, please click here.


    To make a warranty claim always keep handy the E-Bike model, date of purchase, E-Bike serial number as well as the original order number from our website.


    Every ECOTRIC electric bicycle purchased on our website comes with an 18 months warranty ( In the period of 18 months from purchase by Official Authorized Store) against manufacturing defects in materials or workmanship on its frame, battery, motor, controller, and display.


    This warranty applies only to the original buyer of the ECOTRIC bicycle and is not transferable under any circumstances.The original buyer refers to the buyer who can provide the order number.


    This limited warranty does not apply to normal wear and tear, malfunctions, or failures due to abuse, neglect, improper repair, improper maintenance, alteration, modification, damage or failure due to accident or other improper use, installation of third party components, parts, or accessories, or any products that have been modified from manufacturer’s specifications.The battery warranty does not include damage from power surges, use of improper charger, improper maintenance or other such misuse, normal wear or water damage.


    It is important that you register within 30 days after the original purchase to activate the warranty, all fields are required to successfully submit your registration form.


    TO ACTIVATE YOUR NEW ECOTRIC ELECTRIC BICYCLE WARRANTY, PLEASE REGISTER YOUR BIKE HERE.


    TERMS AND CONDITIONS OF THE WARRANTY


    For your reference, please refer to below comprehensive warranty:


    1. Frame – are warranted to be free from defects in material or workmanship for 18 months from purchase by Official Authorized Store. Paint finish is considered consumable and is not part of the warranty.


    2. Display, Controller and Motor Assembly – are warranted to be free from defects in material or workmanship for a period of 18 months from purchase.


    3. Original Batteries – are warranted to be free from defects in material or workmanship for a period of 18 months from the date of purchase as follows: full replacement during the first 12 months, while replacements needed during months 13-18 are prorated as per this schedule.


    The battery is sealed and cannot be opened or fixed. The battery should not have a percentage of nominal charge retention of 60% or less. Misuse of the battery, negligence or attempt to open or repair it will void the warranty.


    4. General: The bicycle is backed up by a 18 months main warranty, certain components listed on this chart or consumables may be subject to a different period of coverage or not included in this warranty.


    5. Consumables: Components subject to wear are not covered by the warranty: Tires, inner tubes, brake lines, brake pads, basket, wheel lining tape, light bulbs, LEDS, fuses, etc.


    Exclusions: The other parts are Normal wear parts which are excluded from this warranty.

    If any parts happen to be damaged during shipping, please contact us immediately after shipment arrival. ECOTRIC will send a replacement part at our expense and will work with you to fix the issue.

    Please note that for warranty issues, the customer is responsible for the cost of labor to install warrantied components, however, we will cover the Shipping costs of warranty parts.


    If the warranty is void for any reason the customer shall bear any repair or replacement costs resulting from vehicle misuse, negligence or abuse.

    Always follow care and preventive maintenance procedures.

    Always keep receipts from any services performed to the vehicle by an authorized distributor or service center.

    The warranty will be voided by any of the following circumstances:

         1. Failure to follow all directions or recommendations listed in the user manual.

         2. Cycling collision, accident or vehicle damage caused by careless parking

         3. Acts in violation of laws

         4. Never registered your ebike or cannot provide the order number

         5. DIY repairs on electronics

         6. Abusive use the bicycle in off-road terrain, mud, snow, water, sand, gravel and water

         7. If the bicycle is used as rental unit

         8. Damages caused by natural disasters such as earthquakes, lightning, fire, flooding and other hazards.

         9. Rust and/or paint fading caused to heavy exposure to rain, hail, snow or direct sunlight for prolonged periods of time.

         10. Overloading beyond recommended capacity.

         11. Damages caused by nails, needles, broken glass , debris , sharp rocks or other foreign objects.

         12. If the bicycle is used but not limited to stunts, jumping from ramps, stairs or elevated ramps.

         13. If vehicle is used in competitions or racing.

         14. If vehicle has been modified for any purposes on the motor, electrical system, suspension frame, and battery.

         15. Use of other components not approved by the manufacturer.

         16. Damages resulted from improper care and handling.


    Due to the nature of the product some components must be exclusive from the manufacturer such as but not limited to the battery, motor, main gauge cluster, controllers, Led headlights, brake drums or disc rotors and pads etc. Other components such as tires, tubes, saddle, racks, baskets may be used from market-ready or compatible products previous approval from the retailer or manufacturer.

    For any questions about your warranty or to make any claims please contact ECOTRIC bikes at:


    Email: service@ecotric.com

    Address: Unit D/E, 7307 Edgewater Drive, Oakland,CA 94621


    EV RIDER

    EV Rider Return Policy

    • EV Rider charges a 15% restocking fee for ALL returned items. The return fee is charged back to the end-user. Returned products must be in selling condition as new.


    • Shipping for items qualifying for free shipping will be deducted from remaining credit of eligible refund item.


    • Dealers & end-users must call EV Rider Tech Support and obtain a Return Manufacturer’s Authorization Number (RMA #).


    • Do not return units or parts without an RMA #. Returned units or parts with out a proper RMA number will be refused or returned at the shipper’s expense.


    • Credits will be granted upon inspection of the returned product(s).


    • Custom orders and assembly fees if applicable, are non-refundable.


    • Units and Parts must be returned within 30 days from date of purchase and with an authorized RMA #.


    • If the part or unit is shipped back to EV Rider by the dealer or end-user:


         1) The Customer (dealer or end-user) is responsible for shipping parts or products back to EV Rider at his/her own expense.


         2) The product must be packaged carefully and clearly marked with an RMA # so that a credit can be processed accurately. Improper packaging may cause shipping damage to the product being returned. This will impact the amount of credit to be refunded. All damaged parts or units must be replaced and/or repaired at the sender’s expense.


         3) Original shipping charges are not refundable. If the product was sent with “free shipping” the original shipping costs will also be deducted from the refund.

     


    All Products – Except the Stand-N-Ride


    THREE-YEAR LIMITED WARRANTY

    One (1) year from the date of purchase, if any part or electronic component of the Scooter is found upon examination to be defective in material and/or workmanship, it will be repaired or replaced, at EV Rider, LLC’s option, without charge.

    Labor charges are NOT included. The purchaser is responsible for the delivery to the authorized repair facility. Satisfactory proof of purchase, serial number and the date of purchase are always required. For warranty service, please contact the dealer/company from whom you purchased your EV Rider product.


    SHIPPING - DOMESTIC: All warranty items will be shipped via Fedex Ground. Requested expedited shipping will be at the expense of the purchaser.


    SHIPPING - INTERNATIONAL: Parts will be provided under warranty at no charge, but shipping to any offshore and/or international location will be the responsibility of the purchaser. International and offshore end-users must contact the dealer/distributor directly to initiate the warranty process.


    ONE-YEAR WARRANTY EXCEPTIONS

    Motor: In cases where there is an increase in the operational noise level, the warranty does not apply. (An increase in operational noise level usually occurs due to abusive and excessive strain on the scooter).


    The batteries that are purchased separately or in addition to the batteries provided with the scooter are warranted by EV Rider for one year after the purchase of the Unit with the exception of the Stand-N-Ride scooter.


    Service: Warranty service can be performed by EV Rider, LLC or by an authorized EV Rider, LLC service facility. Do not return faulty parts to EV Rider, LLC without prior consent. A request for a Return Authorization is required prior to returning items. All transportation costs and shipping damage incurred while submitting units and/or parts for repair or replacement are the responsibility of the original purchaser. In the event replacement parts are sent to a customer or dealer, EV Rider may require any damaged or defective parts to be returned to EV Rider. Parts not returned to EV Rider will be billed to the customer or dealer.


    WARRANTY EXCLUSIONS: This warranty is only given to the original purchaser of the Scooter. This Warranty excludes:

    • Batteries that are provided free with the scooter. See the EV Rider invoice/packing slip for additional detail.

    • Consumable items which may need replacing due to normal wear and tear (tires, tubes, belts, bulbs, upholstery and seating, motor brushes, fuses, plastic shrouds and footrest covers, etc.)

    • Damaged caused by: battery fluid spillage or leakage, abuse, misuse, accident, or negligence, improper operation, excessive loading, maintenance, or storage, commercial use or use other than normal.

    • Used other than for the purpose of the purchaser’s mobility.

    • Repairs and/or modifications made to any part of the scooter without specific and prior consent from EV Rider, LLC.

    • Labor, service calls, shipping, and other charges incurred for repair of the product not approved by EV Rider, LLC.


    Batteries: Batteries carry a limited warranty which is subject to a stringent wear and tear clause. Any battery faults due to a defect in the original manufacture will normally become obvious within the first two months of use. Any gradual deterioration in performance after this period is normally associated with fair wear and tear, misuse or accidental damage and as such is not covered by the manufacturer’s warranty. There is no other express warranty.


    Implied warranties, including those of merchantability and fitness for a particular purpose, are limited to one (1) year from the date of the original purchase and to the extent permitted by law. Any and all implied warranties are excluded. This is the exclusive remedy. Liabilities for consequential damages under any and all warranties are excluded.


    Some states do not allow limitations on how long an implied warranty lasts or do not allow the exclusion of limitation of incidental or consequential damages. So, the above limitation or exclusion may not apply to you.


    EWHEELS

    Purchases may be returned within 14 days of delivery. In order to receive a refund, you must contact us at info@ewheels.com to receive an RMA (Return Merchandise Authorization) number. The eWheel must be unopened, returned in its original packaging and condition. A refund will be processed within 2 business days of receiving the returned Wheel. The Buyer must pay the shipping & handling costs for both the outbound & return shipment. We do not accept returns on used products & there may be a 10% restocking fee on returned items, depending on the situtation.

    In the event that you receive a defective eWheel, please contact support@ewheels.com. Typically repairs are carried out in a couple days. If it does take longer, we will keep you updated with the status throughout the process.


    The warranty covers this product for one year from the date of purchase and includes the battery pack. This warranty is limited to what is defined as “normal use” of the product; examples of activities or uses that would void the warranty include: exceeding the weight and/or speed limits (check individual model specifications as weight and speed limits differ); impacts resulting from collision, dropping, or improper use.

    If the product is dead-on-arrival, for domestic purchases, we will cover the shipping costs for returning it back us. For other warranty related repairs, the Customer will need to cover the shipping charges to & from our repair center in Tucson, Arizona. For International Customers, because of the high shipping costs for warranty related spare parts, you may need to cover these costs.

    While the products are designed with water protection in mind, they are not intended to be ridden in heavy precipitation or standing water above 2 inches high.

    Consumables such as tires and inner tubes are outside of the scope of the warranty. eWheels stocks a wide variety of parts such as tires and inner tubes, batteries, control boards, chargers, and other components in the U.S. We can repair or replace faulty parts that fall outside of the warranty at an additional charge.


    GLION

    Probity Cell LLC dba Glion wants you to be 100% satisfied with your decision to purchase a product from our website. If at any time within thirty days of receipt of your order, you are not 100% satisfied, you may return it to us for a refund. The cost of return shipping will be deducted from your refund unless returning a defective, shipping damaged or incorrect item. Items must be returned undamaged (except for damage covered by our warranty or damaged in shipping) and in the original packaging.


    Important: When returning a scooter, be sure to take it to a carrier location that accepts ion batteries. Some carrier locations may not accept packages with ion batteries, so be sure to check ahead of time.


    Please follow this link for your return material authorization (RMA) and pre-paid shipping label for website purchases: www.getglion.com/return.


     

    Note, you will need your order number to obtain the RMA and prepaid shipping label.


    After Purchaser receives an RMA number and shipping label from Glion, Purchaser must return the Product to Glion in the original packaging. The Product must be shipped no later than three business days after the RMA is issued. For Domestic purchases (the Continental United States excluding Alaska), the Purchaser is only responsible for the cost of return shipping. For international purchases, the Purchaser is responsible for the cost of return shipping and duty plus the original shipping and duty costs.


    Upon receipt of the returned Product, Glion shall inspect the returned Product to confirm that it is not purchaser damaged and in the original packaging. Upon such confirmation, and provided the Purchaser has followed the procedure set forth in this Policy, Glion shall credit Purchaser for the purchase price less cost of return shipping and applicable deductions for international purchases.


    If Purchaser returns Product that is damaged by customer abuse, not in the original packaging, or otherwise not in accord with this policy, then Glion shall reduce any credit to Purchaser by the cost to repair the damage


    Probity Cell LLC dba Glion® warrants to the first retail purchaser of this product that it is free from defect in materials and/or workmanship for a period of 12 months from the date of purchase or 1,000 miles, whichever occurs first. This limited warranty does not cover normal wear and tear or any damage, failure or loss caused by improper maintenance, storage or use of the Glion Product. This limited warranty will be void if the product is ever used in a manner other than for recreation or transportation, modified in any way, or rented.


    If, during the limited warranty period, this product appears to contain a defect covered by this limited warranty, email support@getglion.com, for warranty service instructions. You will be required to have registered your purchase at getglion.com/product-registration and provide a dated proof-of-purchase receipt with any product returned for warranty repair.


    If you purchased your product directly from Glion, or authorized resellers that are not authorized to perform warranty service, you will be required to send the product, pre-paid and insured, to our service center for warranty repair. You will be advised of shipping instructions in reply to your email. Please include a brief description of the problem and a dated proof-of-purchase receipt with any product returned for warranty repair. Products returned to Glion for warranty repair, which upon receipt by Glion are confirmed to be defective and covered by this limited warranty, will be repaired or replaced (at Glion’s sole option) at no cost to you and returned pre-paid to customers located within the Continental United States. International customers (customer located outside of the Continental United States) will also be responsible for the cost of return shipping. Defective parts will be repaired or replaced with new or factory-rebuilt parts at Glion’s option.


    If you purchased your product from an authorized reseller that is authorized to perform warranty service, you will be required to return the product to that reseller for warranty repair.


    ALL IMPLIED WARRANTIES FOR THE PRODUCT, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE ONE-YEAR LIMITED WARRANTY PERIOD SET FORTH ABOVE, AND NO IMPLIED WARRANTIES WILL EXIST OR APPLY AFTER SUCH PERIOD. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. THIS LIMITED WARRANTY DOES NOT COVER NON-DEFECT DAMAGE, DAMAGE DUE TO NORMAL WEAR AND TEAR, DAMAGE CAUSED BY IMPROPER OPERATION, MAINTENANCE OR STORAGE OF THE PRODUCT (INCLUDING, BUT NOT LIMITED TO ABUSE, MISUSE, FAILURE TO PROVIDE REASONABLE AND NECESSARY MAINTENANCE, UNAUTHORIZED REPAIRS OR ANY ALTERATIONS TO THIS PRODUCT).


    UNDER NO CIRCUMSTANCES SHALL GLION BE LIABLE FOR CONSEQUENTIAL, INCIDENTAL OR SPECIAL DAMAGES ARISING DIRECTLY OR INDIRECTLY IN CONNECTION WITH USE, OR INABILITY TO USE, THIS PRODUCT. IN NO EVENT SHALL GLION’S LIABILITY FOR BREACH OF WARRANTY, BREACH OF CONTRACT, NEGLIGENCE OR STRICT LIABILITY EXCEED THE COST OF THE PRODUCT COVERED HEREBY. NO PERSON IS AUTHORIZED TO ASSUME FOR GLION ANY OTHER LIABILITY IN CONNECTION WITH THE SALE OF THIS PRODUCT.


    Some states do not allow the exclusion or limitation of consequential, incidental or special damages, so the above limitation or exclusion may not apply to you. This limited warranty gives you specific legal rights, and you may also have other rights, which vary from state to state.


    GREENBIKE ELECTRIC

    An authorized Merits Health Products provider may return products within 30 days from receipt of shipment. All items to be returned must be in new condition, in the original boxes and have original packaging. A 20% restocking fee and shipping charges will apply for most returns (see below for exceptions).

    The procedure for returning items to Merits Health Products is to call a Customer Service Representative 1-800-963-7487 and
    receive an RA (Return Authorization) number. The customer service representative will need the Serial Number of the product(s) to be returned, the order number for the product(s) and the date of the original order. All returns must be authorized before being returned and the Ra Number must be clearly labled on the box(es).

    All returns must be sent to:
    Merits Health Products, Inc
    4245 Evans Avenue
    Ft. Myers, FL 33901

    For returns that were the result of an error by Merits Health Products, there is no restocking fee and Merits will issue a call tag to have the item picked up. Merits will pay the freight charges for the return. The freight company will make 3 attempts to pick the item up. After 3 attempts, it will then be the responsibility of the customer to ship the item to Merits at their cost.

    For items that are being returned that are not an error by Merits Health Products, there will be a 20% restocking fee.

    If an order is cancelled after the item has shipped, our standard return policy applies with a 20% restocking fee. You should accept delivery of the item(s), obtain an RA number and ship the item(s) to Merits at the above address.

    If delivery of an item is refused, a 20% restocking fee will be assessed. If an item is damaged during shipment, the customer should call Merits shipping department and file a freight damage claim within 3 days of receipt. All shipment must be checked for shortages. Discrepancies must be noted on the delivery receipt and shigned as "short" and then reported to the Merits shipping department.

    Customers returning products are responsible for any shipping damages; we suggest that you always insure your returns. All returns are inspected when received; customer credit is issued within 30 days.

    Late Payment Policy:
    Late payment fees are calculated based on the payment terms of your invoice. To calculate the payment due date for your invoice;add the payment terms to the date on the invoice. The late payment fee rate is 1.5% month, 18% annual interest. Late payment fees will begin to accrue the day after the invoice payment is due.

    "Any and all dealers or distributors of Merits Health Products, Inc. ("Merits") are strictly forbidden from selling, exporting, reexporting, or transferring in any way Merits' products to any and all parties listed on the United States Government's Consolidated Screening List. Any such attempted sale, export, reexport, or
    transfer shall be void and not binding on Merit whatsoever."

     


    ELECTRIC BICYCLE WARRANTY

    Electric Motion One Year Limited Warranty

    Green Bike – Electric Motion LLC warrants that all new Green Bike – Electric Motion LLC electric Bicycles and main components therein sold by an authorized Green Bike – Electric Motion LLC retailer are warranted to the original retail purchaser against manufacturing defects in materials and/or workmanship for a period of one (1) year from the date of original retail purchase.

    This warranty pertains to any of the essential electric bicycle components that are found defective, provided that the product was used in a standard and controlled manner, and that it was maintained according to the manufacturer’s instruction manual. Essential components include the bicycle frame, electric motor, battery, display console and controller.

    If a defective part is found during the warranty period and the customer notifies us immediately, the seller will repair or replace the part based on his sole discretion. This warranty will be void if any repair or change is performed or has been performed by any third party aside from an authorized dealer or service center.

    It is expressly agreed that this warranty applies only to the cost of repair or replacement of the product and its accessories and the seller is not liable for any financial loss and / or prevention of profit and / or any consequential loss that may be caused by non-standard usage of the product. We hereby inform the buyer that Green Bike – Electric Motion LLC is not responsible for any liability that may occur which could possibly apply to the product and / or its user due to the usage of the product and that the customer alone is solely responsible for third party insurance and / or other insurance as required by the nature of the particular product. The seller is not responsible for any possible damage including bodily harm and damage to property. The warranty does not apply if any part of the product is damaged as a result of negligence, an accident, or inadequate maintenance.

    As mentioned above this warranty does not apply to the tire, spokes, brakes, rims, and other mechanical components of the bicycle.


    HANDYSCOOT™

    All returns must be made within 14 days of delivery and only in “as new” condition in the original box with all the components. The customer is responsible for all shipping costs including incidental shipping damage caused by improper packing. A Return Authorization must be made by written request to info@Handyscoot.com and the return must be accompanied by the original receipt. All returns are subject a 10% restocking fee.

    Waiver of Liability, Disclaimer and Indemnification

    When utilizing a HandyScoot™ and equipment, you acknowledge that you have read, understood and had the opportunity to ask questions regarding this Waiver of Liability, Disclaimer and Indemnification and agree to these as a condition for the use/purchase of the HandyScoot™.

    I hereby guarantee that I, the “Purchaser”, am of sound mind, am over the age of 18 years old and acknowledge and recognize that the equipment is unfamiliar to me, and it is my sole responsibility to use utmost care and caution when determining where and when I ride the scooter utilizing the guidelines in the HandyScoot™ Instruction Manual.

    I agree to be the sole person driving the scooter and I am fully responsible for any person or persons who, with or without my consent, sit on, or ride the scooter.  I hereby release, waive, and discharge the right to seek medical reimbursement or the legal prosecution of HandyScoot™ for any physical injury resulting to myself or someone else or property damage from the equipment provided by HandyScoot ™.

    I hereby agree to defend, indemnify and hold harmless HandyScoot™, its managers, members, employees and agents for any loss or damages awarded by a court of competent jurisdiction resulting from any claim, action, or demand including reasonable attorney’s fees arising out of or related to the HandyScoot™ and equipment provided by HandyScoot™.  It is my express intent that this Waiver of Liability, Disclaimer and Indemnification shall bind my family, my heirs, assigns and personal representatives.  I am aware that the operation of a personal mobility device such as the HandyScoot™ has inherent risks.  By reading, understanding and signing HandyScoot’s™ Waiver of Liability, Disclaimer and Indemnification I fully accept and assume responsibility for all such risks, losses, costs and damages incurred as a result of operating the HandyScoot™.


    HandyScoot™ warrants your mobility scooter against defects in materials and workmanship from the date of the original retail purchase as follows:

    2 Year Limited Warranty: Structural Frame under normal use conditions.

    2 Year Limited Warranty: All components, including motor, brakes, electrical, and axles under normal use conditions.

    2 Year Limited Warranty: Battery under normal use conditions.

    This limited warranty extends only to the original owner and is not transferable to anyone else. If a defect exists, HandyScoot™ will, at its option and to the extent permitted by law either (1) provide components to repair the unit using new or refurbished parts at no charge to you, (2) exchange the HandyScoot™ with a functionally equivalent product that is new or refurbished; or (3) refund the original purchase price. This warranty excludes damage caused by abuse, misuse, accidents, unauthorized repairs, alterations, modifications or other causes that are not defects in materials and workmanship for which HandyScoot™ is responsible.

    This Limited Warranty does not cover parts which may, under normal wear and tear, require replacement including, without limitation, tires, upholstery, fuses, etc.

    TO THE EXTENT PERMITTED BY APPLICABLE LAW, HANDYSCOOT™ IS NOT LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OR SERVICE OF THE HANDYSCOOT™. THE WARRANTY AND REMEDIES STATED ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES OR CONDITIONS, WHETHER ORAL, WRITTEN, EXPRESS, STATUTORY, OR IMPLIED TO THE EXTENT PERMITTED BY APPLICABLE LAW. HANDYSCOOT™ SPECIFICALLY DISCLAIMS ALL IMPLIED AND STATUTORY WARRANTIES INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IF IMPLIED WARRANTIES CANNOT BE DISCLAIMED, SUCH WARRANTIES ARE LIMITED IN DURATION TO THE DURATION OF THIS WARRANTY. ANY RECOVERY IS LIMITED TO THE ORIGINAL PURCHASE PRICE. NO PERSON IS AUTHORIZED TO MODIFY THIS LIMITED WARRANTY.

    THIS WARRANTY DOES NOT AFFECT YOUR STATUTORY RIGHTS.

    Some states do not allow limitations on how long an implied warranty lasts, or exclusions of incidental or consequential damages and the above limitations may not apply to you. This Limited Warranty gives you specific legal rights. You may have other rights in your state.

    This warranty and all lawsuits, disputes, and claims will be governed by and interpreted under the laws of the State of New Mexico, regardless of any conflict of law principles.  The parties also irrevocably consent to the jurisdiction of the State Court of Santa Fe County, New Mexico, and agree that the State Court of Santa Fe, New Mexico shall have exclusive jurisdiction and be the sole venue for the consideration of any lawsuits, disputes, and claims between the parties.

    The parties hereby waive the right to any jury trial on any lawsuit, dispute, claim or controversy.  The parties also waive any right to consolidate or to have handled as a class action any proceeding on any lawsuit, dispute, claim, or controversy.  The parties agree that any proceedings will be conducted solely on an individual basis.  The parties agree not to seek to have any lawsuit, dispute, claim, or controversy heard as a class action, private attorney general action, or in any other proceeding in which either party acts or proposes to act in a representative capacity.

    If any provision herein is found to be illegal or unenforceable, that provision will be severed with the remaining in full force and effect.


    MERITS USA

    An authorized Merits Health Products provider may return products within 30 days from receipt of shipment. All items to be returned must be in new condition, in the original boxes and have original packaging. A 20% restocking fee and shipping charges will apply for most returns (see below for exceptions).

    The procedure for returning items to Merits Health Products is to call a Customer Service Representative 1-800-963-7487 and receive an RA (Return Authorization) number. The customer service representative will need the Serial Number of the product(s) to be returned, the order number for the product(s) and the date of the original order. All returns must be authorized before being returned and the Ra Number must be clearly labled on the box(es).

    All returns must be sent to:
    Merits Health Products, Inc
    4245 Evans Avenue
    Ft. Myers, FL 33901

    For returns that were the result of an error by Merits Health Products, there is no restocking fee and Merits will issue a call tag to have the item picked up. Merits will pay the freight charges for the return. The freight company will make 3 attempts to pick the item up. After 3 attempts, it will then be the responsibility of the customer to ship the item to Merits at their cost.

    For items that are being returned that are not an error by Merits Health Products, there will be a 20% restocking fee.

    If an order is cancelled after the item has shipped, our standard return policy applies with a 20% restocking fee. You should accept delivery of the item(s), obtain an RA number and ship the item(s) to Merits at the above address.

    If delivery of an item is refused, a 20% restocking fee will be assessed. If an item is damaged during shipment, the customer should call Merits shipping department and file a freight damage claim within 3 days of receipt. All shipment must be checked for shortages. Discrepancies must be noted on the delivery receipt and shigned as "short" and then reported to the Merits shipping department.

    Customers returning products are responsible for any shipping damages; we suggest that you always insure your returns. All returns are inspected when received; customer credit is issued within 30 days.



    PRODUCT 1 YEAR NEW 18 MOS POLICY 3 YEAR 5 YEAR EXCLUDED
    Power Chairs 13 MONTHS FOR
    Electronic Controllers, Harnesses,
    Chargers, Motors
    18 MONTHS IF BOUGHT
    AFTER 12-31-16
      Frame Tires, Upholstry/Armpads, Seating, Plastic or
    Rubber parts, Painted surfaces, Bearings
    Scooters 13 MONTHS FOR
    Electronic Controllers, Harnesses,
    Chargers, Motors
    S542 Suitcase - Puillbar, wheels,
    wheelbar, lock and handle
    18 MONTHS IF BOUGHT
    AFTER 12-31-16
      Frame Plastic shrouds, Tires, Upholstry/Armpads,
    Seating, Bulbs
    Manual
    Wheelchairs
          Frame Tires, Upholstry/Armpads, Plastic or rubber
    parts, Bearings
    Oxygen
    Concentrator
        Nidek M520 and M525   Hepa filter, Cabinet intake filter
    Beds 13 MONTHS FOR
    Pendant controllers, Motors,
    control module and the actuator
    18 MONTHS IF BOUGHT
    AFTER 12-31-16
      Frame and all welds Foot and Head panels, Springs, Wheels and/or
    Casters
    Mason Mattresses 1 Year- must be pre-approved by
    Mason
           
    Nebulizers     All parts and components    
    Rollators All other components, assemblies
    and parts
    < 18 MONTHS IF BOUGHT
    2017 AND LATER
    FRAME IF BEFORE
    JANUARY 2014
    FRAME JANUARY 2014 AND
    LATER
    Parts or materials subected to normal wear and
    tear
    Batteries 6 Months
    Merits - 12Ah, 18AH
    MK - 12Ah
    1 Year
    Merits - U1, 22NF, Group 24
    MK - 18 AH, U1, 22NF, Group 24,
    Lithium Ion
         
    Recon Parts 90 Days        
    A903 BATH LIFT BATTERY 180 DAYS   2 YEARS   Wear & tear items such as covers and suction cups

    MOTOTEC

    Big Toys USA will not accept unauthorized returns. If you need to return an item, please contact us prior to doing so. If conditions for the product return as stated below are met, we will issue you a return authorization number (RA #) that must be marked on your return package. With the exception of returns caused by our error, shipping costs for returned items will be buyer's responsibility as well as the original shipping charge and a 15% restocking fee. No return will be accepted without invoice number or date of sale. To receive a refund or credit, returned items must be in original packaging, unused, in original condition and in transit back to Big Toys USA within 10 days of receiving the product. Items will be inspected prior to issuance of any refund or credit.


    Damaged / Defective Items:

    Big Toys USA will ship out free replacement parts if any shipping damage occurs or products arrive with missing/defective parts. Customers are responsible for the shipping charges of parts if they are not shipping within the 48 contiguous states. Customers are responsible for replacing these parts. Should the item be majorly damaged beyond warranty repair, Big Toys USA will offer a return for a full refund. If damage is not reported to us within 10 days of receiving the item, the shipping companies will not honor the damage claim and the customer will be responsible for the shipping charges.


    Lost or Stolen Items: (Signature Service)

    Big Toys USA is not responsible for any products lost or stolen after being left at a business or residence without the signature service purchased on the order. Fedex will not honor a claim without this service, which is why we offer this service for an additional fee when purchasing an item.


    Incorrect Product Specifications and/or Pictures:

    Product specifications are provided to us by our manufacturers and may not always be correct. Products may also vary from the displayed picture, usually due to product improvements over time. Big Toys USA is not responsible for original or return shipping fee's should the spec's or picture be different than the actual item. Please contact us if you need to confirm anything specific about the item before placing your order.


    Guarantee:

    Big Toys USA products are guaranteed to be quality merchandise. Many products carry a Manufacturer's warranty. Big Toys USA will pass this warranty on to the buyer. Buyer should notify Big Toys USA immediately upon discovery of any product defect. Defective items must be returned for replacement in accordance with our return policy and at buyer's expense. We will replace all defective items that meet the return/replacement requirements, but will not accept any liability for loss or inconvenience caused by their use or failure. All warranties are voided if defect has been caused in whole or in part by improper installation, abuse or misuse. We reserve the right to withhold issuance of credit until returned defective part has been examined and tested. *Any used product offered by Big Toys USA (wheels, or any other parts) are not included in these policies unless otherwise noted.


    Warranty ranges from 30 to 90 days depending on the product. It only includes shipping customers free replacement parts. We also cover free parts should something get damaged in shipping.


     NAKTO

    Your will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

    For Quality Related Reason


    For Non-Quality Related Reason

    In this case, we only accept return claims within 14 days. To qualify for a return:

    •   The item(s) must have been purchased from www.nakto.com
    • Returns will be accepted within 14 days of purchase
    • The item(s) must be in new, unused condition with original packaging
    • Proof of purchase required. 

    Original shipping charges are non-refundable. Customers are responsible for ALL shipping costs if they apply to return items.

    Return to Nakto Warehouse

    Bring your order, with proof of purchase, to our warehouse at 
     
    1683 Sierra Madre Circle, Placentia, 
    CA 92870, USA

     

    Return by Mail

    1. Email us at support@nakto.com with description of your situation, your order number and date of purchase
    2. Pack the item(s) in the original packaging and ship them back to 1683 Sierra Madre Circle, Placentia, CA 92870, USA
    3. Once your return package has arrived at our warehouse, please allow 3-4 business days for us to process your refund.


    At Nakto Electric Bike Store quality means everything. That’s why we stand behind all our products with Nation Wide Limited Warranty.

    • For all warranty claims please contact support@nakto.com 
    • Warranty only applies to the original owner (non-transferable). 
    • Warranty can be used for an exchange of a component only once.

    Warranty Period

    The Nation Wide Limited Warranty applies for a period of ONE YEAR upon the original date of purchase. Proof of your purchase date (e.g. order confirmation) is required for valid warranty coverage.

    Limited Warranty Covers

    Subjected to the terms, conditions and limitations herein, Nakto electric bikes warrant to the original retail purchaser of the bike that the motor, battery, controller, throttle, brake and PAS system of the bike will be free from detects in material and workmanship under normal use and service for one year from the date of delivery. The Limited Warranty exists for above-mentioned defects that were already present at the time of delivery of the bike and covers the motor, battery and controller. Rechargeable battery will experience a decrease in capacity over time as it is charged and discharged . Nakto warranties that your battery pack will achieve at least 1000 charge cycles expectancy. The battery warranty does include damage from power surges, use of an improper charger, improper maintenance or such other misuse or normal wear.

    Please kindly noted that Nakto E-bikes are not designed for extreme use including contest and water wading.

    Limited Warranty Does Not Cover

    1. Minor imperfections and/or deviations from design specifications that do not materially alter the functionality of the Product; 
    2. Cosmetic damage to the outer surface/finishing and external parts of the Product, including without limitation cracks, dents or scratches on the Product’s exterior; 
    3. Deterioration of the Product due to normal wear and tear;
    4. Any parts that naturally and are expected to suffer wear and tear, including without limitation, tires, brake pads, callipers, handlebar grips, crankset, chain, saddles, pedals, dropouts, and bearings; 
    5. Water damage and batteries that have been left to self-discharge for an extended period of time are not covered by the terms of the warranty. 
    6. Defect or damage arising from any of the following:
    • a) Improper assembly; 
    • b) Improper follow-up maintenance; 
    • c) Installation of components, parts, or accessories not originally intended for or compatible with the product as sold; 
    • d) Damage or failure due to accident, falls, misuse, abuse, or neglect; 
    • e) Alterations of the product or the specifications (e.g. paintwork, changes of the geometry/proportions, inadmissible add-on parts etc.); or 
    • f) Repair or maintenance by unauthorized dealer or workshop 
    • g) Exceeding the weight limits or speed limits 
    • h) Attempting to alter the programming of the electrical system, including, but not limited to increasing the speed limiter beyond 32km/hr.  
    • i) Labor to repair or replace the covered component(s), unless otherwise specified in the warranty terms chart. This warranty is limited to parts replacement only.

     

    Warranty Claim

    If you have a warranty problem, please contact us at support@nakto.com with the following:

    1. Proof of Order Confirmation with purchase date and order number;
    2. Email address and shipping information used in the placement of the order.

     QUIETKAT, INC

    QuietKat will accept the return or cancellation of an order under the following conditions:

    Items that are purchased and cancelled before shipping may be subject to a 15% processing and restocking fee. QuietKat reserves the right to determine when this fee applies.

    Those returns are subject to a 15% restocking fee on the purchase price, as well as return shipping fees. The original shipping charges are non-refundable.

    QuietKat will not accept the returns of products after 30 days.

    In the event of a product return, QuietKat will not accept the return of promotional items associated with that sale. The MSRP value of the promotional items will be deducted from the refund.

    Before a return is made, the customer must receive written approval of the return and a Return Authorization Number from QuietKat, Inc. If a customer sends a return without the written consent of the company, a refund will not be issued. The customer who sends a unit back without consent will be responsible for shipping costs back to them, or will sacrifice the item. Once a return is approved by QuietKat, Inc., you may receive an exchange, company credit or a refund. Please address your return to:

    QuietKat, Inc.
    c/o Returns: Authorization # _____
    50 Marmot Lane
    Eagle, Colorado 81631

    All purchases made through authorized QuietKat retailers are subject to the dealer’s return and refund policies. QuietKat does not accept direct returns of products sold through authorized retailers. All products sold through dealers must be returned to the original seller.


    Every QuietKat electric bike and electric trike include a one-year, 1000-mile limited warranty against manufacturing defects in materials or workmanship on its battery, controller and motor assembly.  QuietKat frames come with a lifetime warranty.

    This warranty applies only to the original registered owner of the QuietKat and is not transferable.

    This limited warranty does not apply to normal wear and tear, malfunctions, or failures due to abuse, neglect, improper repair, improper maintenance, alteration, modification, accidents, or other improper use.

    The one-year warranty on QuietKat’s lithium-ion batteries from the date of original purchase does not include damage from power surges, use of improper charger, improper maintenance or other such misuse, normal wear or water damage.

    If a component is deemed to be defective or damaged without user error or other improper use, QuietKat will assist in replacing that part.  This includes any parts deemed to have been damaged in shipping.   We will not replace any part deemed to be damaged by the user.

    In the case of a repair or parts replacement under warranty, we will work with the owner to find a local certified bicycle repair shop to make the necessary fix.  QuietKat will also cover the associated repair labor fees, only if the scope of service is agreed upon prior to the fix. The owner may also return the unit to QuietKat to make the needed repairs, but will be responsible for shipping costs each way.

    WARRANTY CLAIMS

    All claims to this warranty must be made through QuietKat, Inc., and can be submitted here.

    Proof of the original purchase may be required with any warranty request.  Before making a claim, please contact our service department as there may be a simple fix for the problem. Valid warranty claims will be processed within one year of the initial purchase.

    SHIPPING DAMAGE CLAIMS

    Upon delivery, immediately inspect your products for damage.   Freight damage claims are extremely time sensitive, and we will not accept freight damage claims later than 3 business days from delivery.   Note any damage to your products on the Bill of Lading before you and the delivery driver sign-off on the shipment.   Take photos of any damage that is found and date the images when possible. Report shipping damage claims within 3 business days of delivery to QuietKat, Inc. at 970-432-1720.

     


    RAMBO

    If you are not satisfied with your Rambo Bikes Product, you may return the UNUSED item within 30 days from order date for a refund or replacement.

    To qualify for refund or replacement, unused products must be returned in their original packaging with all tags, stickers, and product accessories attached.


    Return Process:

    • Contact Rambo Bikes at 952-283-0777 to obtain an RA number.
    • Provide us with your order information and reason for the return.
    • Returns must include the issued RA Number on the box and will not be accepted without this number.
    • Then return your Unused product, in its original box with all tags, accessories, manuals, stickers, and accessories within 30 days of the purchase date for an exchange or refund.
    • Non-defective returns will be charged a 20% restocking fee.
    • Returns without the complete original packaging will not be accepted.
    • Shipping and handling is non-refundable except in the case of defective merchandise.
    • Shipping and insurance for returned merchandise must be pre-paid by the customer via UPS or FedEx.
    • Please allow 4-6 weeks from the date we receive the return for credit check. This refund will be less your original shipping fee as well as the 20% restocking fee.


    Bicycle Lifespan

    Rambo Bikes™ have an expected lifespan depending on the level of care and/or use. Misuse, neglect and abuse will significantly reduce the expected lifespan of your bike. Some types of riding styles - competition, jumping, downhill racing, and extreme conditions or climates - will all impact the lifespan of your bike and its components. These types of riding may cause premature failure of your bike and its components. This warranty does not extend to any failures associated with this type of riding, or to any Rambo products that have been subject to misuse, neglect, abuse, or improper storage, or if the product is modified or altered in any way other than as directed by official Rambo Bike instructions. Always have your bike periodically inspected by a qualified bicycle technician. These inspections are crucial for the safety of you and others around you as well as extending the lifespan of your Rambo.


    Limited Lifetime Frame Warranty

    Rambo bike frames are warranted against factory defects for the lifetime of the original purchaser as long as they remain the owner of the Rambo bike. This warranty is non-transferable. Your Rambo frame is warranted against premature failure caused by faulty workmanship or materials, as determined by Rambo Bikes. Frames must be returned to Rambo Bikes at the owner’s expense for determination of defect and/or replacement. If a frame replacement is found to be warranted by Rambo Bikes, a comparable frame (depending on availability) will be issued to the original purchaser. Front forks and suspension forks do not have a lifetime warranty!


    Warranty

    Beyond the lifetime frame warranty, Rambo Bikes warrants all bikes, enclosed hardware (where applicable) and accessories to be free from defects in material and workmanship for a period of twelve months from the original date of purchase. Some components on your Rambo bike such as brakes, tires, tubes, chains, grips, motors and cables are not warranted against normal wear. If you find a product to be defective, contact Rambo at 952-283-0777. All components must be returned at the owner’s expense for inspection. Product repairs and/or updates not covered by warranty will be provided at a set rate. At its sole discretion, Rambo will determine whether the component will be covered under this warranty. This warranty is in lieu of all other warranties expressed or implied. You may have certain legal rights that extend beyond this warranty in certain states.


    Terms and Conditions of this Limited Warranty

    This limited warranty does not cover installation, disassembly, adjustments of components, normal wear and tear, damage caused by improperly installed parts or components, installation and use of aftermarket accessories or storage fees. Any installation of a powerplant (motor electric or internal combustion) other than powerplants supplies directly by Rambo Bikes immediately voids this warranty. Some parts and components may from time to time become obsolete or discontinued. Rambo Bikes reserves the right to substitute any component at its sole discretion. This is the only warranty provided or honored by Rambo Bikes, and no other warranty will be honored unless specifically provided for by law. No implication of merchantability or fitness for a particular purpose has been made by Rambo Bikes.


    General

    Rambo Bikes™ will not be held liable for any damages resulting from breach of warranty or for sums beyond the purchase price of the product. Rambo Bikes is not liable for lost profits or goodwill; downtime; damage or destruction of items or equipment used with, or in conjunction with Rambo Bikes™; personal injury or loss; or any other damages. This agreement is the entire agreement between you and Rambo Bikes™, and supersedes any prior agreements, representations, or proposals; and may be changed only by written agreement with Rambo Bikes™. Waiver by any party or breach of this agreement will not constitute a waiver of any subsequent default or breach of the same of different kind. The invalidity of any provision of this agreement shall not affect the validity of the other provisions hereof. This agreement shall be governed by laws of the State of Minnesota, U.S.A. Rambo Bikes™; Lakeville, MN 55044


    SHOPRIDER MOBILITY PRODUCTS, INC

    Replacement Parts Warranty:

    Parts warranty is 3-months or the remainder of the unit warranty, whichever is longer.

    SHOPRIDER MOBILITY PRODUCTS - LIMITED WARRANTIES

    Shoprider Mobility Products, Inc. ("distributor") warrants its electric scooters and power chairs ("products") against certain defects in materials and workmanship from the date of purchase, subject to certain conditions and exclusions, as defined below. Please take the time to read the following terms and conditions under which the Distributor agrees to provide repair services.

    1. This warranty is valid and enforceable on products purchased in the United States from an authorized Shoprider provider.

    2. This warranty is applicable only to the original purchaser of the product from an authorized Shoprider provider and shall not apply to any subsequent purchaser, assignee or other recipient of the products.

    3. This warranty is for the replacement or repair, at the option of Shoprider, of defective parts only. This warranty does not cover any labor charges including but not limited to, charges incurred for installation of replacement parts, shipping and/or transportation charges to and from an authorized Shoprider provider, or additional fees, (including expedited shipping), which may be charged to the provider.

    4. All warranty replacement parts are under warranty from the date of purchase of the original product and not from the date of part replacement. If a certified refurbished part is not available, Shoprider may determine, at its own discretion, to have the part replaced with a new part. To present a claim under this limited warranty, customer shall deliver the product to an authorized Shoprider provider together with proof of purchase; i.e., sales receipt. This warranty does not cover pick-up, delivery or house calls.

    5. The warranty covers the drive train ( including the transaxle, motor and brake) in the following way:

    Frame Electronics Motor/Trans Axle/Brake Batteries
    Scooters/Power Chairs 5 year warranty 12 Months 12 months 6 months

    6. This warranty is valid and enforceable only on products purchased in the United States and from an Authorized Shoprider provider.

    7. This warranty is applicable only to the customer as an original purchaser of the product from an Authorized Shoprider provider and shall not apply to any subsequent purchaser, assignee or other recipient of the scooter or power chair from customer.

    8. No provider or other similar person has any authority to make any warranties or representations concerning Shoprider Mobility Products, Inc. products, or to extend this warranty beyond the express terms contained within. Distributor assumes no responsibility for any warranties beyond the express terms contained in the warranty. Customer releases and holds distributor harmless from any claims stemming from any unauthorized representations.

    9. This warranty shall be void if the Customer modifies the product in any respect including but not limited to the use of parts other than genuine Shoprider parts.

    10. This warranty does not apply unless the Registration Card is signed, completed and returned within thirty days (30) from the date of purchase. Manufacturer reserves the right to dispose of the Registration Card once it is received.

    11. Warranty exceptions:

    A. Transaxle: In cases where there is an increase in the operational noise level the warranty will not apply.

    B. Motor: If damage occurs to commutator of motor as a result of not replacing motor brushes after heavy wear to brushes. Motor brushes are wear items but will be warranted for one year.

    C. Brake: Brake pads are a wear item and will be warranted for one year.

    D. Maintenance: Annual maintenance schedule must be followed.

    12. This warranty does not cover batteries or damage caused by battery leakage. Warranty is covered by the battery manufacturer. The battery charger is only covered for a period of one year from date of purchase of unit.

    13. This warranty does not cover controllers. Warranty is covered by the controller manufacturer. Manufacturer can void the warranty due to user negligence or liquid damage.

    14. This warranty does not cover plastic shrouding or covers, seat upholstery, arm pads or tires as these components are considered wear items.

    15. All transportation costs and shipping damage incurred while submitting parts for repair or replacement are the responsibility of the original purchaser.

    16. All transportation costs and shipping damage incurred while submitting parts for repair or replacement are the responsibility of the original purchaser.

    17. Any implied warranty imposed by state consumer law is limited.

    18. Customer represents and agrees that any claims which it may assert against Distributor shall be limited to those which may be asserted under the foregoing warranty.

    19. This Agreement shall be governed and construed in accordance with the laws of the State of California. The Customer irrevocably consents that any legal action or proceeding arising out of or in any way connected with this Guaranty shall be instituted or brought by the Creditor or its agents in the courts of Los Angeles County, California; and the Guarantor irrevocably submits to the jurisdiction and venue of that court in any legal action or proceeding.

    20. Distributor makes no warranty, either express or implied, including, but not limited to, any implied warranties of merchantability and fitness for a particular purpose. Distributor expressly disclaims all warranties.

    21. Your exclusive remedy and Distributor¡¯s entire, collective liability in contract, tort or otherwise, under this Agreement is the repair of the defective system or components in accordance with this Agreement. If Distributor is unable to make such repair, your exclusive remedy and Distributor¡¯s entire liability will be the payment of actual damages not to exceed the charge paid by you. Under no circumstances will the Distributor be liable to you or any other person for any damages, including, without limitation, any indirect, incidental, special, or consequential damages. This agreement gives you specific legal rights and you may have other rights that vary from state to state. Some states do not allow the exclusion or limitation of (i) incidental or consequential damages or (ii) implied warranties, so the above exclusions may not apply.

    22. No provider of Distributor and no person other than an officer of Distributor may extend this warranty, nor may they modify it in any respect. No modification or extension is effective unless it is in writing and signed by the President or Vice-President of the Distributor.


    SNAPCYCLE

    After your order is delivered, if you would like to return the product(s) and ask for a refund, you must contact Snapcycle via email at support@snapcycle.com to get approval for the return within 14 days of delivery. Once it is approved by Snapcycle, you will receive a written authorization for return and a pre-paid shipping label provided by Snapcycle. If a customer sends a return product without prior approval from Snapcycle, a refund will not be processed and the customer has to bear the shipping charges to get it returned, or discard it. For an ebike that has been delivered for more than 14 days or used for more than 10 miles, we do not accept returns anymore, and we only provide remedies and solutions as per our warranty policy if there is any issue with the product.

    1. Unused Product(s)

    We allow return of unused product(s) with no restocking fee, however, the customer is responsible for the return shipping cost. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. To qualify for an unused product, all of the following conditions must be met

    • The product has no wear, dirt, dust, scratches, fragrance, or any other signs of use
    • The odometer on the LCD screen of the ebike must be less than 10 miles.
    • All items received by the customer must be included in the original packaging and properly packed in the same condition as they were sent by Snapcycle.

    Upon receiving the returned product(s), Snapcycle will carry out an inspection to ensure the above conditions for unused products are met before issuing a refund with no restocking fees. In the event that the returned product(s) are deemed not qualified for unused products by our inspection technicians, Snapcycle will contact the customer and determine the restocking fees on a case-to-case basis. It is at Snapcycle’s sole discretion to determine if the returned item(s) qualify for unused products.

    2. Used Product(s)

    We do not accept returns for used product(s) except in extreme cases of breakage/malfunction covered by our warranty terms and conditions that are deemed unrepairable by Snapcycle.

    Please also refer to our Warranty terms and conditions here.


      We at Snapcycle proudly stand behind the quality and reliability of our products while promising you some of the best customer service experiences in the industry.


      WARRANTY PERIOD

      Snapcycle Inc. (“Snapcycle”) warrants all new Snapcycle electric bicycles and its Covered Components to be free from defects in material and workmanship for one (1) year from the date of delivery, subject to the terms and conditions specified herein. This limited warranty only applies to the original buyer who must be able to provide electronic proof of purchase by means of order number, email address and name used at the point of original purchase, and is not transferable to subsequent owners. During its warranty period, any defective parts will be repaired or replaced free of charge for the customers. However, please note that the warranty period for a repaired or replaced part remains unchanged based on the original delivery date of the ebike.


      COVERED COMPONENTS

      The components covered under this limited warranty includes frame, forks, stem, handlebar, seat post, saddle, brakes, lights, bottom bracket, crankset, pedals, rims, wheel hub, freewheel, cassette, derailleur, shifter, motor, controller, LCD display, battery, and electrical sensors.


      BATTERY WARRANTY

      Snapcycle batteries are covered by one (1) year pro-rated warranty. If a battery is found defective or its capacity falls below 60% of its rated value within the warranty period, it will be repaired free of charge for the customers. However, the shipping cost for return is to be borne by the customer. The warranty period for a repaired or replaced battery remains unchanged based on the original delivery date of the ebike. However, please take note to follow the instructions listed below to prevent your battery warranty from being void.

      • Do not charge it below 32 Fahrenheit, or above 105 Fahrenheit
      • Do not charge it immediately after riding your ebike. Let it cool down to ambient temperature before charging it
      • Protect your battery from water ingression
      • Charge it at least once a month


      WARRANTY EXCLUSIONS

      • Consumables or normal wear and tear parts (including but not limited to tires, brake pads, cables and housing, grips, chain and spokes) are not covered under warranty
      • Any damage or defects to Covered Components resulting from the following causes are not covered by warranty: failure to follow instructions in the user's manual, force majeure, accident, misuse, neglect, abuse, alterations and modification without written consent from Snapcycle, assembly and repair works by any unauthorized third party, installation of parts or accessories not originally intended or compatible with the ebike as sold, operator error, water damage, extreme riding, or improper follow-up maintenance.
      • Any damages resulting from improper use, such as by overloading the ebike above its rated load capacity, or by raising the seatpost above its minimum insertion mark.
      • Products that are used for competition or commercial activities, including without limitation rental / lease, are not covered by this limited warranty, unless otherwise agreed by Snapcycle.
      • Any gifts or accessories that come along with the ebike free of charge are not covered by this limited warranty.
      • This limited warranty is not applicable to the sale of spare parts and accessories.
      • Any damage resulting from the use of a third-party battery charger not originally supplied by Snapcycle is not covered by warranty.
      • Snapcycle will not cover any damage that may occur during shipping if the purchaser uses their own shipping option


      CLAIM PROCESS

      1. Warranty Claims

      If you suspect any component of your ebike is defective, all warranty claims must be submitted to Snapcycle via email to support@snapcycle.com . Please do not attempt to repair or replace it yourself before contacting Snapcycle, as doing so may void your warranty and cause consequential damages to your ebike, undermining its safety and reliability.

      You would need to describe in detail what issues you are facing and attach some clear photos or videos for easy understanding. Upon receiving your claims, our dedicated customer service team will firstly provide remote assistance to you via email/calls as there might be an easy fix to your problems.

      If our customer service team determines that a replacement part is needed, they will provide you with clear instructions for returning the defective parts, and receiving the replacement. Shipping charges are to be borne by the customers. It is at the full discretion of Snapcycle to determine if a defective component is covered by this limited warranty.

      2. Shipping Damage Claims

      We are confident in our product quality. However, there is a rare chance that your product(s) may get damaged during shipping. You are well advised to inspect your product(s) immediately upon receiving them. In the unfortunate event that you find any damage to your product(s), take photos from different angles, keep all packaging and paperwork, and contact Snapcycle by email at support@snapcycle.com immediately. Please take note that we will not accept shipping damage claims later than 14 days from receipt of the product(s).

      Please also refer to our Return Policy here.


      TZORA

      All our customers are entitled to return the scooter if they are not satisfied with the product. The time frame to declare that they wish to return the scooter is 14 days from receiving the scooter. However, if the scooter is to be returned the customer must cover the cost of delivery and the cost of return.


      The customer can only return the scooter under these conditions:

      1) It still has the original package it arrived in

      2) No damage has been done to the scooter


      TWELVE- MONTH LIMITED WARRANTY (FROM THE DATE OF PURCHASE).

      - This warranty only applies to parts that are mandatory for operating the scooter.

      - Tzora will cover, free of charge, any defected part which was identified by one of our authorized maintenance & service companies, after examination.


      SIX-MONTH LIMITED WARRANTY (FROM THE DATE OF PURCHASE).

      The battery has a six-month warrant effective from the date of purchase.


      WARRANTY EXCLUSIONS

      This warranty does not extend to those items which may require replacement due to normal wear and tear:

      - Plastic Shrouds

      - Color fixing

      - Brake Pads

      - Tires and Tubes

      - Fuses/Bulbs

      - Circumstances beyond the control of Tzora

      - Labor, service calls, shipping, and other charges incurred for repair of the product, unless specifically authorized, IN ADVANCE, by Tzora

      - Repairs and/or modifications made to any part without specific consent from Tzora

      - Exclusions also include components with damage or failure caused by:

             * Contamination

             * Battery fluid spillage or leakage

             * Use other than normal design specifications

             * Improper operation, maintenance, or storage

      NOTE: Gradual deterioration in performance because the battery has been left in a discharged state, left in


      X-TREME

      If during the first 15 days you choose to return your bicycle or scooter purchased from X-Treme for a replacement/exchange or refund, please review the terms and conditions below.

      Return Terms and Conditions

      Refunds will be for 100% of the entire purchase price including the original shipping costs.

      Extended Warranties purchased will be 100% refunded when a bicycle is returned for a refund; within the extended warranty period only. At the discretion of X-Treme, a restocking fee of 15% may be deducted from refunds for items returned in their original condition within 15 days of purchase including but not limited to unauthorized returns. Customer is responsible for returning merchandise at their own expense.

      Merchandise must be received in 100% new, re-sellable condition. Merchandise is not eligible for refund if it has been ridden, worn, used, abused or damaged in any way. Merchandise must arrive complete (including warranty cards, manuals, accessories, promotional items, etc.) and in the original packaging.

      Customer must initiate return shipment of the merchandise within 15 days of the purchase date.

      Preparing your product for Authorized R.M.A. return shipment:

      1. Re-pack the merchandise securely in its original packaging, include the original contents of the box; warranty cards, Manuals, accessories, promotional items, etc.

      2. Include a copy of your invoice.

      3. Include a copy of the RMA notice you have received from us via our support department help desk.

      4. Clearly print your RMA# on the return shipping label (on the outside of the box).For your protection we recommend all returns be sent via UPS, Federal Express, DHL or other courier that issues a tracking number. We recommend that the shipment is insured. The customer is responsible for damage or loss during return shipping.

      Freight collect and COD packages will not be accepted. Contact Tech Support at this link http://support.x-tremescooters.com/ to obtain an RMA number. *Customer is responsible for returning merchandise at their own expense. Once merchandise has been received and processed, credit will be applied to the account through which payment was originally made; which means we will refund your dealer or the store you purchased from and your dealer / store will have to refund you.

      PARTS RETURN:

      Electronic Parts are non-returnable. Please make your selections wisely when purchasing parts. Contact our customer service department for more information. Our customer service department can be reached by atccare@allcomfg.com or by phone 1-253-777-0690. All other parts returns must be returned within 15 days of purchase. Returns are subject to a 15% restocking fee. Customer is responsible for returning merchandise at their own expense. For damaged or defective items please refer to our warranty policy.


      ELECTRIC BICYCLE WARRANTY

      12 Month (ONE YEAR) Warranty & Lifetime Frame Warranty models (Effective June 1st, 2018):

      X-Treme offers a standard ONE Year limited warranty against manufacturer defect and workmanship on all model bicycles and their components that are purchased directly from X-Treme or an authorized Dealer. Original purchase receipt is required to establish proof of purchase and establish warranty start date.

      Your warranty will be void if any modifications are made to the original design of the bike. X-Treme will NOT offer a warranty on any products purchased from second hand sellers, non-authorized Dealers, products that are purchased used or products that are purchased via outlet centers. X-Treme will, however, offer free lifetime technical support access on these products & if parts are needed those parts may be purchased direct from X-Treme.

      Your warranty begins the day the bicycle is delivered to you. This warranty covers manufacturer defects and defaults only. We do not cover misuse or broken parts caused by the user or by any other event. We will pay for standard shipping service costs on the first & second warranty shipment only. Any additional warranty parts that are needed will require the customer to pay all shipping costs.

      All replacement parts are warrantied until the end of the Original Manufacturer’s Warranty Period. If you receive your replacement part within the last month of the warranty, your replacement part will be warrantied for 30 Days from delivery of the replacement part. We do offer additional warranties for purchase to extend your warranty period. Available for purchase are ONE Year Extended Warranty and LIFETIME Extended Warranty. Yes! We will offer the option to extend your warranty for the entire life of your bicycle! No other brand offers this extensive warranty.

      For more information please see EXTENDED WARRANTY.

      SCOOTER WARRANTY

      X-Treme offers a 30-Day limited warranty against manufacturer's defect and workmanship on the City Rider and its components that is purchased from direct from X-Treme or an authorized dealer. Original purchase receipt required to establish proof of purchase and establish warranty start date. X-Treme offers a ONE-Year limited warranty (Effective June 1st, 2018) against manufacturer's defect and workmanship on the XG-575-DS Signature Series and its components that is purchased from direct from X-Treme or an authorized dealer. Original purchase receipt required to establish proof of purchase and establish warranty start date.

      1. Engines ARE covered. Each engine is started, tuned up and tested before we ship the gas scooter to you. Failure to premix oil with the gas voids the engine warranty.

      2. Pull starters are not covered. Spare scooter pull starters can be purchased online via our website.

      3. Tires, tubes & flat tires are not covered unless damaged during shipping. (Damage must be reported to us immediately.) Defective engines must be returned to X-Treme Scooters at the customers expense & will be replaced if X-Treme Scooters determines the engine is defective due to a factory defect. X-Treme Scooters will pay the shipping cost to send the replacement engine to the customer. All replacement parts are warrantied until the end of the Original Manufacturer’s Warranty Period. If you receive your replacement part within the last month of the One Year Warranty, your replacement part will be warrantied for 30 Days from delivery of the replacement part.

      BATTERY WARRANTY

      We offer a full ONE Year warranty on all bicycle batteries to the original purchaser. City Rider battery is limited to 6 months (180 days). Your battery is warranted for any manufacturer defect in material or workmanship. The battery will be repaired or replaced free of charge. Original proof of purchase is required to establish proof of purchase and warranty effective date.

      X-Treme requires that defective batteries be returned to us for repair or exchange. X-Treme does not pay the shipping fees to return the batteries to us however we will pay to ship the batteries back to you. If you have questions about our warranty, please contact our support department by calling (253) 777-0690 or opening a ticket only at https://support.x-tremescooters.com. A friendly representative will get back to you quickly. Our support department hours are Monday through Thursday 8 AM to 5 PM PST.

      Replacement batteries are warrantied through original manufacturer’s warranty unless extended warranty is purchased which will be on a pro-rated basis. Please see ADDITIONAL SERVICES & INFORMATION for additional information regarding our Extend Warranties. LIMITED WARRANTY DETAILS

      What is covered & what is not covered:

      1. Shipping damage: Should your item arrive with damage that is a direct result of the assigned shipping carriers mishandling, we will replace those damaged parts free of charge under warranty as long as the damage is reported immediately after delivery and the necessary photos are provided (see below). In the event that the damage is determined to be extensive, (digital photos will be required by email), at X-Treme’s discretion and after careful consideration, we may arrange to have the item picked up and returned to X-Treme for free replacement. X-Treme will provide technical support via phone or through our Support Help Desk to assist customers with the replacement of parts but will not pay labor charges to install such parts.

      Required Photos for Damage Claim

      - A photo of the packaging material used inside box (e.g. bubble wrap, Styrofoam peanuts, cardboard dividers, etc.)

      - A close-up photo of the shipping label with tracking number (please zoom in enough to read the tracking number which usually begins with 1Z)

      - Two photos displaying all 6 sides of the package (1 photo should display the top and 2 sides, the 2nd photo should display the bottom and the opposite sides).

      Freight Deliveries

      Please inspect the item for any visible damages upon delivery as any damage must be noted on the delivery receipt in order to be eligible for damage claims. Do not refuse the shipment. Please notify our Customer Service Department immediately after delivery if damage has occurred.

      1. Tires, tubes & kick stands: These items are NOT covered unless they are damaged as a result of shipping.

      2. During your applicable warranty period: X-Treme will replace any defective part free of charge and free of shipping charge to the original purchaser of the bicycle. We may require certain parts to be returned to X-Treme before replacing those parts. Shipping costs back to X-Treme must be paid for by the customer. Call tags or return shipping labels will not be issued.


      Wheel Truing

      If your bike arrives with a wheel out-of-true (not sufficiently straight or round) due to shipping damage or manufacturer defect we agree to reimburse you for the cost to get your wheel trued, not to exceed $40.00/wheel. All the below requirements must be met in order to qualify for this reimbursement:

      1.You must notify us within 5-days of receiving your bike.

      2. You must provide a video of the rim showing that the wheel is not true.

      3. The video must show the rim spinning, not just the tire.

      4. You must provide us with a receipt indicating that the wheel has been trued.

      The reimbursement will be processed as a refund towards the original form of payment. If you purchased from one of our many national dealerships the refund will be processed to your dealer. The dealership will then be responsible for processing your reimbursement.


      LIFETIME TECHNICAL SUPPORT:

      Lifetime technical support is provided to each customer that purchases an X-Treme Bicycle. To access our technical support department click on this link https://support.x-tremescooters.com/. After a support ticket has been opened a technician will respond to your ticket and an e-mail will be sent to you. If you would like to speak to a technician by phone, include your phone number on the ticket and request the technician to contact you. Tickets are answered in the order received. Your initial posting puts you in line for the next technician to assist you. Should you post to your ticket prior to a technician responding, your ticket will be placed at the end of the line. To ensure a prompt response, please do not post/reply to your ticket prior to the technician responding to you.


      DISCLAIMER:

      X-Treme Scooters and it's Distributors are not responsible for the proper or improper use of merchandise sold. We care about our customers and urge you to exercise caution and take necessary safety measures to protect yourself while engaging in cycling. We encourage, beg, and plead that you wear a helmet and use appropriate lighting while riding at night regardless of the legal requirements in your particular state. Potential customers, you should check with your local law enforcement agency before purchasing about age requirements for riding our electric bicycles. Some states may have laws restricting the use of these items on public streets. Generally, all states allow them on private property such as campgrounds, parks, etc....but many states have age requirements. Most states require helmets and protective equipment to be worn by certain age children. Please always bike safely. Know your laws before you go biking. We will not take back a bicycle if you find your laws do not permit your child to ride it. Check first